Got Questions?

Q: How to choose a cleaning service?

When choosing a cleaning service, consider factors such as reputation, services offered, pricing, and customer reviews. It's advisable to ask for references and ensure the company is insured and bonded for your peace of mind.

Q: What is deep cleaning?

Deep cleaning is a comprehensive cleaning process that goes beyond regular cleaning tasks. It involves cleaning areas that are often overlooked, such as behind appliances, inside cabinets, and detailed scrubbing of surfaces. Deep cleaning is recommended periodically to maintain a healthy environment.

Q: Are cleaning products safe?

Most cleaning products are safe when used as directed. However, it's important to read labels and follow safety instructions. If you have allergies or sensitivities, consider using eco-friendly or non-toxic cleaning products to minimize health risks.

Q: How often should I clean my home?

The frequency of cleaning your home depends on various factors such as the size of your home, the number of occupants, and personal preferences. Generally, a thorough cleaning once a week is recommended, while light cleaning can be done daily to maintain cleanliness.

Q: What are cleaning services?

Cleaning services refer to professional services that provide cleaning and maintenance for residential and commercial spaces. These services can include regular housekeeping, deep cleaning, carpet cleaning, and specialized services like window washing or post-construction cleanup.

Question 1

Do I need to provide cleaning products or equipment?

Answer

No, our cleaners arrive fully equipped with professional cleaning products and equipment needed for the job. If you have any preferred products you’d like us to use, just let us know before your booking.

Question 2

Are your cleaners vetted and insured?

Answer

Yes. All Velaris cleaners are DBS checked and selected for their reliability, professionalism, and attention to detail. We aim to provide a trusted and consistent experience for every client.

Question 3

How does booking work?

Answer

Simply submit a booking request through our website or contact us directly. Once we receive your details, we’ll confirm availability, provide a final quote if needed, and arrange a suitable date and time for your clean.

Question 4

How much does cleaning cost?

Answer

Our pricing depends on the type of service, property size, and frequency of cleaning. Regular cleans start from £22 per hour, while deep cleans and end of tenancy cleans are quoted based on the size and condition of the property.

Question 5

What’s included in a regular clean?

Answer

A regular clean typically includes dusting, vacuuming, mopping, kitchen surface cleaning, bathroom cleaning, and general tidying of living spaces. If you have specific priorities, just let us know before the booking.

Question 6

What is deep cleaning?

Answer

A deep clean is a more detailed service designed to tackle built-up dirt, grime, and neglected areas throughout the home. This typically includes skirting boards, inside appliances (if requested), bathroom detailing, limescale removal, and other areas not usually covered during a regular clean.

Question 7

Can I book regular weekly or fortnightly cleans?

Answer

Yes. We offer weekly, fortnightly, and one-off cleaning services depending on your needs. Many of our clients choose regular cleans to maintain a consistently high standard throughout their home.

Question 8

Do I need to be home during the clean?

Answer

No, as long as we have safe access to the property. Many clients choose to provide access instructions while they’re at work or away from home.

Question 9

Are cleaning products safe?

Answer

Yes. We use professional-grade cleaning products that are safe for most households. If you have children, pets, allergies, or specific product preferences, please let us know before the clean and we’ll do our best to accommodate.

Question 10

What areas do you cover?

Answer

We currently cover South West and surrounding areas of London, including Putney, Fulham, Chelsea, Clapham, Battersea, Wimbledon, and nearby locations.

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What type of clean do you need?

Regular Cleaning

Deep Cleaning

End of Tenancy Cleaning

Commercial Cleaning

Tell us about your property

Frequency

Optional Extras

Optional Extras

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Optional Extras

Almost done — just a few more details

Your Estimate