1. Introduction

These Terms & Conditions govern your use of the Velaris Facilities website and services.

By using this website or booking our services, you agree to these Terms.

2. Services

Velaris Facilities provides residential and commercial cleaning services.

Service availability may vary depending on location, scheduling, and operational capacity.

3. Quotes & Pricing

Prices displayed on the website or provided through the booking calculator are estimates and may vary depending on:

• Property condition
• Property size
• Additional requested services
• Access conditions
• Special requirements

Final pricing may be confirmed before or during service.

4. Bookings

By submitting a booking request, you confirm that:

• The information provided is accurate
• You are authorized to request the service
• You understand that submitting a form does not guarantee booking confirmation until approved by our team

We reserve the right to refuse or cancel bookings at our discretion.

5. Payments

Payment terms may vary depending on the service.

Payment may be required before, during, or after service completion.

Late or unpaid balances may result in cancellation of future services.

6. Cancellations & Rescheduling

Clients may request cancellations or rescheduling with reasonable notice.

We reserve the right to charge cancellation fees for late cancellations or missed appointments.

7. Access to Property

Clients are responsible for ensuring safe and reasonable access to the property at the scheduled time.

If cleaners cannot access the property, cancellation or call-out fees may apply.

8. Limitation of Liability

While we take reasonable care when providing services, Velaris Facilities shall not be liable for:

• Pre-existing damage
• Normal wear and tear
• Delays outside our control
• Indirect or consequential losses

Any claims regarding damages must be reported within 24 hours of service completion.

9. Website Use

You agree not to:

• Use the website unlawfully
• Attempt to disrupt website functionality
• Copy or misuse website content
• Submit false or misleading information

10. Intellectual Property

All website content including text, branding, graphics, layouts, and design elements are owned by Velaris Facilities unless otherwise stated.

Unauthorized use is prohibited.

11. Changes to Services or Terms

We may update services, pricing, or these Terms & Conditions at any time without prior notice.

12. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of the United Kingdom.

13. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Velaris Facilities
Email: [YOUR EMAIL]
Phone: [YOUR PHONE NUMBER]

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