1. Introduction

Welcome to Velaris Facilities (“Company”, “we”, “our”, or “us”).

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.

Velaris Facilities Ltd is a company registered in England and Wales.

Company number: 17119564.

Registered address: 23 Radcliffe Square, London, SW15 6BL.

2. Information We Collect

We may collect the following types of information:

Personal Information

When you fill out a booking form, contact form, or request a quote, we may collect:

• Full name
• Email address
• Phone number
• Property address
• Booking details
• Service preferences
• Any information you voluntarily provide

Technical Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Cookies and analytics data

3. How We Use Your Information

We use your information to:

• Provide and manage cleaning services
• Respond to inquiries and bookings
• Send booking confirmations and updates
• Improve our website and services
• Prevent fraud or misuse
• Comply with legal obligations

We do not sell your personal information.

4. Cookies & Analytics

Our website may use cookies and analytics tools to improve user experience and understand website performance.

You can disable cookies through your browser settings.

5. Third-Party Services

We may use trusted third-party services including:

• Webflow
• Google Analytics
• Google Ads
• Google Reviews
• Email providers
• CRM or automation tools

These services may process your data according to their own privacy policies.

6. Data Storage & Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

However, no method of online transmission or storage is completely secure.

7. Your Rights

Under the UK GDPR and Data Protection Act 2018, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Withdraw consent
• Object to certain processing activities

To exercise any of these rights, please contact us.

8. Retention of Data

We retain personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

9. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

11. Contact Information

If you have any questions regarding this Privacy Policy, please contact us:

Velaris Facilities Ltd

Email: info@velarisfacilities.com

‍Phone: 07405397438

Website: www.velarisfacilities.com

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